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Always Fair - Free Post - Fast Payments - Great Reviews

We Buy

3DS, Dreamcast, Gameboy, GameCube, Gameboy Advance, Master System, Megadrive, N64, NES, DS, Switch, Wii, PS1, PS2, PS3, PS4, Vita, PSP, Saturn, SNES, Wii U, Xbox, Xbox 360, Xbox One.

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Get a fair price for your games all of the time.

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You can search by Platform, Title or Barcode.

POSTAGE AND PACKAGING GUIDE

Please make sure all games are packaged as safe and securely as possible as we cannot be held responsible for any damage or any missing items due to poor packaging.

Here are some tips to ensure your games arrive with us safe and sound:

Step 1.CHECK YOUR ITEMS

Be sure you have the correct quantity and titles that match your selling order.

Step 2. FIND A SUITABLE BOX

Find a good strong box that's big enough to fit the games in. Purpose-built cardboard with solid walls and flaps is best.

You may need so split your order to stay within the maximum size and weight dimensions of our postal services. Please see below for more details.

Step 3. PACK WITH NO GAPS

Package the games securely within the box. Fill all the gaps and voids with padding materials such as bubblewrap, crumpled newspapers, cardboard pieces etc so that there is no movement inside the box. Close the box and give it a shake to test. Can you feel movement? If so get some more packing in there :-) You can cut down the corner edges of the box that will decrease the box size and increase the flap size if that helps.

Step 4. SEAL THE BOX

We recommend you write our address with your name and selling order reference on a piece of paper and place that inside the box in case your label gets detached. Or reprint your shipping label and pop that in.

Seal the box securely with thick parcel tape around all sides, top, middle and bottom. don't be afraid to go overkill. Have a final check that there are no gaps or weak spots.

Step 5. ATTACH YOUR LABEL

Attach your FREE postage label to the largest side of the box. Use clear thick tape around all the edges. Be careful not to cover any barcodes that need to be scanned as it can interfere. If you don't have clear tape be careful not to cover any text on the label.

Step 6. DROP YOUR PARCEL WITHIN 7 DAYS

We ask this as games are always devaluing. We can only guarantee your price promise (subject to condition) If you drop your parcel within 7 days of order creation.

To send your parcels we use Royal Mail, CollectPlus and a Courier home collection service for larger heavy parcels or convenience..

SEND YOUR PARCEL WITH ROYAL MAIL

Make your Freepost label with Royal Mail here

https://www.royalmail.com/track-my-return/create/2269

You will need your Selling Order Reference (9 letters) that you were provided checkout. You can also find it on your email confirmation and in your order history.

We use their 48hr Tracked Free Returns service. At checkout you will have a link that takes you to our online portal with Royal Mail. This can also be found at the bottom or your order confirmation email.

Once you have created your label simply print it to attach it to your parcel and drop it off at your nearest Post Office when convenient. Your nearest Post Office can be found by entering your postcode at www.royalmail.com/branch-finder

You can ask for proof of postage if required.

Once your parcel has been dropped off at the Post Office you can track it at www.royalmail.com/track-your-item

NO PRINTER – NO PROBLEM.. Create your label as above and you will receive an email with it. You can take this to a (Printing) Post Office and they will scan it and print it for you. Please note not all Post Offices offer the print service so please check where your nearest is here.

http://www.royalmail.com/delivery-and-collection-office-finder

Look under their services for ‘Print Prepaid Postage Label’ (you can also filter for this at the top) or keep selecting ‘show more locations’ on the bottom right until you see the option available. They will then scan the QR code from your phone and print the label for you.

If you find this does not work for you please get in touch as we can also make a label for you and send it in the post if that is easier.

SEND YOUR PARCEL WITH COLLECTPLUS

Make your Freepost label with CollectPlus here

www.collectplus.co.uk/thegamesexchange

You will need your Selling Order Reference (9 letters) that you were provided checkout. You can also find it on your email confirmation and in your order history.

If you have more than 10kg (approx 70 games) you can still use CollectPlus but you will need to split your order and create a new label with a new tracking number for each parcel that you are sending.

CollectPlus is A FREE and convenient service to send your games to us. You will need to print and attach the label to your parcel, ensuring any other labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at https://www.collectplus.co.uk/track/ .

CollectPlus is a convenient way to send parcels via local shops, petrol stations, universities, and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 7,000 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.

Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.

If you don't have a printer or access to one please contact us and we can send you a label in the post.

You can send parcels with cabin baggage dimensions 60x50x50cm and up to 10kg using CollectPlus.

You can find your nearest CollectPlus store by clicking here www.collectplus.co.uk/store_locator and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewed here http://www.collectplus.co.uk/smsterms

Sending Parcels to us with Courier Collection

If you have a large amount to send or its inconvenient to use the drop off service we can arrange a courier collection from your home.

Please use our courier form to send us your requirements and we will arrange this for you.

Parcels need to be a maximum weight of 25kg (approx 200 games) per box to use this service and very secure.

If you have any questions please feel free to CONTACT US

Check out what our customers say Click on any logo to view feedback
Trustpilot

95% Rating

"Excellent and prompt service. No problem at all."
By Mr. taylor - March 2018.

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99% Positive

"fast delivery great prices 5 *"
By Mr. Davies - March 2018.

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4.7/5 Stars

"Fantastic store and staff are always happy to help and always go out of their way to do so. Always knowledgeable and most definitely know their stuff when it comes to gaming etc."
By Mr. Banwell - January 2018.

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4.4/5 Stars

"There's a few game shops in the local area but we always seem to end up here, large selection of games at competitive prices and the staff are very helpful. Definitely my favourite gaming shop"
By Mr. Seale - February 2018.

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“Amazing experience with great service in COVID - 19”
Tommy Edwards - 18 Jun 2020

“Very prompt service and well received”
Scott Barton - 12 Jun 2020

“Very efficient company and easy to use!”
Marianne Vie 05 Jun 2020

“Great Customer Service. Would definitely use again”
Neil Dodson 28 May 2020

© 2020 - The Games Exchange Ltd

Company Registration No. 05086911. Registered in England and Wales.

VAT No. 686175691. Registered office: 131 High St, Rhyl, Denbighshire, LL18 1TR, United Kingdom.